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Customer Support

We're here 24/7 to serve with a smile Service with heart. Support with care.

Foucs On Growth

Your Growth is Our Mission Drive Revenue. Enhance Service. Grow Your Brand.

Quality Services

Global Reach. Local Expertise. Unmatched Service Intelligence.

About Us

India’s Best Mystery Shopping and Customer Experience Consult Company.

Our journey began in 2000. Back then, we were the first company to introduce Mystery Auditing or Ghost Shopping in India. The concept, then well-known in America, was completely new to the Indian market. 

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Explore Our Services

Delivering world-class hospitality solutions tailored to your brand and guests.

Mystery Shopping

Experience ”moment of truth” as our expert evaluators discretely assess your business, providing invaluable insights into service quality, employee performance, and overall customer satisfaction.

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Market Research

We closely and immaculately study the market and present facts so very useful in strategic decision making. Our assessment reports have been widely appreciated and have become an integral and essential constituent of Corporate Sales and Market..

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facilitation services

Facilitation services encompass a range of support designed to guide and enhance group processes, ensuring effective collaboration and problem-solving.

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FEASIBILITY STUDIES

We have an eye to detail and our studies are known for their meticulous and complete nature. Feasibility studies conducted by us have been used by many a conglomerates for critical decision making.

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Expert Consultation

Our vast expertise and experience have led to the developing of strong trustable relationships which is a foundation stone in any Merger and Acquisition. Our role as a facilitator has been sought for and appreciated by our clients.

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Hospitality Help Desk

Your Brand, Evaluated by the Best — Because World-Class Service Starts with Knowing.

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Why Clients Trust Us

We don’t just deliver services. We deliver excellence. Our commitment to quality, professionalism, and flexibility has earned us the trust of industry leaders and growing businesses alike.

📞 24/7 Support

Hospitality never sleeps  and neither do we. Our dedicated support team is available around the clock to ensure seamless operations and prompt resolutions, day or night.

👨‍🏫 Trained Professionals

Our team is our strength. Each staff member undergoes rigorous training to ensure they uphold the highest service standards and represent your brand with excellence.

✔️ Quality Assurance

We don’t guess, we measure. Every service is backed by regular audits, performance reviews, and feedback loops to guarantee consistent excellence across the board.

🏆 10+ Years of Industry Experience

With over a decade of hands-on experience, we bring proven strategies, deep industry knowledge, and operational know-how to every project we undertake.

Featured Projects

Helping the Best Get Better — Trusted by Global Experience Leaders

Our Achievements

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Awards Winning

What Our Clients Say

Aditi Sharma
☆ ☆ ☆ ☆ ☆

Partnering with this team transformed our in-store experience. Their detailed mystery audits highlighted areas we hadn't considered, leading to a 20% increase in customer satisfaction.Partnering with this team transformed our in-store experience. Their detailed mystery audits highlighted areas we hadn't considered, leading to a 20% increase in customer satisfaction.

Rajiv Menon
☆ ☆ ☆ ☆ ☆

The insights provided were invaluable. Their professionalism and attention to detail helped streamline our operations across multiple outlets.

Sneha Patel
☆ ☆ ☆ ☆ ☆

Their mystery shopping services offered a fresh perspective on our customer interactions. The actionable feedback led to immediate improvements in our service delivery.

5 Month Ago
Arjun Verma
☆ ☆ ☆ ☆ ☆

In the hospitality industry, guest experience is paramount. Their evaluations provided us with the tools to enhance our services, resulting in glowing reviews from our patrons.

6 Month Ago

FAQs

Get the right answers from the finest agency in India. 

What is mystery shopping, and how does it work?

Mystery shopping is a service where trained professionals visit businesses and evaluate their customer service, product quality, and overall experience. Mystery shoppers act as regular customers and provide detailed feedback about their experience. This helps businesses identify areas for improvement and ensure they are meeting customer expectations.

How do I become a mystery shopper?

To become a mystery shopper, you typically need to register with a mystery shopping company or platform. You'll be required to fill out a profile, including your preferences and availability, and sometimes undergo a brief training. Once you're approved, you'll receive assignments based on your profile, and you can select the ones that best fit your schedule.

Are mystery shoppers compensated for their work?

Yes, mystery shoppers are compensated for their assignments. Payment can vary depending on the complexity of the task and the company you're working with. Compensation might include a fee for completing the mystery shop, reimbursement for purchases made during the assignment, or a combination of both.

What is mystery shopping and how does it benefit my business?

Mystery shopping is a research method where trained evaluators pose as regular customers to assess service quality, employee performance, and customer experience. It helps businesses identify strengths and areas for improvement to enhance customer satisfaction and brand loyalty.

What is marketing research, and why is it important?

Marketing research involves the process of collecting, analyzing, and interpreting data to understand customer needs, preferences, and behaviors. It helps businesses make informed decisions by providing insights into market trends, customer satisfaction, and competitive landscapes, which ultimately leads to better-targeted products, services, and strategies.

How does marketing research benefit my business?

Marketing research helps businesses identify opportunities for growth, minimize risks, and improve customer satisfaction. It provides valuable data on consumer behavior, competitor strategies, market trends, and potential product improvements. With accurate research, businesses can create targeted marketing campaigns and make strategic decisions that drive success.

What types of marketing research are available?

There are two primary types of marketing research: quantitative and qualitative. Quantitative research collects numerical data through surveys or experiments, while qualitative research focuses on understanding behaviors, opinions, and motivations through interviews, focus groups, or observations. Both methods offer unique insights and can complement each other for comprehensive results.

How can I conduct effective marketing research for my business?

Effective marketing research starts with defining clear objectives and selecting the right research methods (surveys, interviews, focus groups, etc.). It involves identifying the target audience, collecting data, and analyzing the findings to uncover actionable insights. Partnering with a marketing research firm or using reliable tools can streamline the process and ensure high-quality, accurate results.

What are facilitation services, and how can they benefit my organization?

Facilitation services involve guiding and managing group discussions, meetings, and workshops to ensure productive outcomes. Facilitators help groups focus on objectives, encourage participation, and resolve conflicts, making it easier to reach decisions and solve problems effectively. These services can improve communication, enhance collaboration, and streamline decision-making in your organization.

What types of events can benefit from facilitation services?

Facilitation services are ideal for a wide range of events, including workshops, brainstorming sessions, strategic planning meetings, team-building activities, conferences, and focus groups. Whether you need to foster creative ideas, resolve conflicts, or reach group consensus, facilitation ensures that everyone’s voice is heard and that objectives are achieved.

How do I know if I need a facilitator for my event or meeting?

If your meeting or event involves multiple participants, complex topics, or potential conflicts, a facilitator can help. A facilitator ensures that discussions stay focused, that all voices are heard, and that the group remains on track toward achieving clear outcomes. If you want to make your sessions more effective and organized, hiring a facilitator can be a great choice.

What should I expect from a professional facilitator?

A professional facilitator will guide your group through the process by setting clear objectives, managing the flow of conversation, and encouraging inclusive participation. They will create a safe and open environment where all participants feel comfortable sharing ideas. Facilitators also help summarize key points, ensure that decisions are made, and that action items are clear for follow-up.

What are feasibility services, and why are they important?

Feasibility services involve evaluating the practicality and potential success of a project or business idea. These services assess various factors, such as market demand, financial viability, technical requirements, and legal considerations. By conducting a feasibility study, businesses can identify risks, determine the project's viability, and make informed decisions before proceeding with full-scale implementation.

What types of feasibility studies do you offer?

We offer a range of feasibility studies, including market feasibility, financial feasibility, technical feasibility, and legal feasibility. Each type assesses specific aspects of a project or business idea to ensure that it is viable from different perspectives. Our comprehensive studies help you understand the strengths and weaknesses of your project, enabling you to move forward with confidence.

How long does a feasibility study take to complete?

The duration of a feasibility study depends on the scope and complexity of the project. Typically, a feasibility study can take anywhere from a few weeks to several months to complete. We work closely with you to outline a clear timeline based on your needs and ensure that all necessary data is collected and analyzed thoroughly for accurate results.

How can feasibility services help my business reduce risks?

Feasibility studies help identify potential challenges and risks early in the process. By evaluating all aspects of your project, including financial projections, market conditions, and technical requirements, we provide insights that allow you to make adjustments and mitigate risks before investing significant resources. This proactive approach helps ensure the success of your project while minimizing potential setbacks.

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