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Experts in Mystery Shopping And
Market Research

welcome to

India’s Best Mystery Shopping and Customer Experience Consulting Company

Our journey began in 2000. Back then, we were the first company to introduce Mystery Auditing or Ghost Shopping in India. The concept, then well-known in America, was completely new to the Indian market. Initiating the mystery shopping with restaurants, food joints and hotels; we gradually introduced and eventually immersed the culture of mystery auditing as an essential tool towards guest delight. Today, we are privileged to be associated with more than a thousand conglomerates that are the most service-conscious in their industry.

Our Vission

To be the leading force in Customer Experience Consulting in India, continuously innovating the way businesses understand and serve their customers.

Our Mission

To empower businesses with real, unbiased, and strategic insights that help them enhance customer satisfaction and drive performance.

Our Service Areas Where We Work

We operate in USA, Urban as well Rural India & Middle East helping global and national brands deliver quality customer experiences. We drive customer loyalty and sales, by creating tailored improvement solutions that deliver real results.

Testimonials

A truly valued partnership with MSSPL. Their mystery audits are detailed yet precise, covering almost everything. We use the mystery audit reports regularly for fine-tuning our services and staff training.

Dof, Leading 5-star Hotel Chain

MSSPL’s audit results are accurate, evidenced and actionable. Thanks to their expertise, we’ve seen a significant increase in staff loyalty level.

DOP, Luxury Hotel Group

Highly trained mystery shoppers and evaluators. The evaluations revealed gaps in store layout, customer service, and even opportunities for upselling. We highly recommend them.

HOD, Indian Retail Brand

Their mystery audits brought objectivity to our customer experience strategy. A reliable partner in redefining service standards.

5 Star Hotel Group

Highly professional, fast, and accurate. Their mystery shopping helped us optimise in-store service and staff efficiency.

Operations Lead, Leading Restaurant Brand

We gained valuable visibility into customer handling at our showrooms. Their insights directly impacted our sales training modules.

DOS, Auto Dealership Network

Their detailed reporting and discreet approach helped us upgrade our client service across branches. It is extremely economical; the Service is more than worth it.

VP – Customer Service, Private Bank

We work on our values

OUR EXPERTISE

Expertise in conducting Client specific specialized mystery audits, guest service surveys, market study and competition analysis.

TRUST

A trusted leader & your reliable partner in the industry., known for delivering quality execution and dependable service.

SUCCESS

Our success lies in our passion and commitment towards our work. We hold pride in our ever lasting association with our clients.

EXPERIENCE

Rich experience of more than 25 years in the Hosptitality industry and the guest service, we bring to you the truth from your guest perspective.

Let's Meet On Coffee

We drive customer loyalty and sales by creating tailored improvement solutions that deliver real results.


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